Exchange Policy

EXCHANGE POLICY

Last Updated: May 08, 2024

Thank you for your purchase. We hope you are happy with your items. If you are not completely satisfied for any reason, you are welcome to exchange your purchase. 

Exchanges

You have 30 days from the purchase date to exchange an item. To be eligible for a exchange, your item must be unused, in the same condition that you received it, and in its original packaging with all tags and labels attached.

Exchange Process

To initiate a return, please follow these steps:

  1. Contact our customer service at info@remocon.ca to request an exchange.

  2. Securely package your item in its original packaging and include a note with your four-digit order number.

  3. Send your return to the following address:

    Remocon Solutions Ltd.
    887 Helmcken St
    Vancouver, BC
    V6Z1V6
    Canada

Please note that you are responsible for exchange shipping charges. We recommend using a trackable shipping method to ensure your return is received.

Exceptions

Products that are scratched, broken, or damaged are not covered under our warranty or exchange policy. If you have received a product that has been damaged during shipment please contact us immediately for an exchange.

Questions

If you have any questions about our exchange, please contact us at: